Frequently Asked Questions

What is the cost for an initial inspection or diagnosis?

The cost for an initial inspection or diagnosis at The Appliance Guy LLC is $100 + applicable tax, which covers the technician’s time, expertise, and diagnostic assessment of your appliance. This fee is the same for all appliance types regardless of the complexity of the issue present. If multiple appliances need inspected, we offer competitive discount packages for our client’s convenience. Rest assured that our diagnostic fee is transparent and is communicated to you upfront before any work begins. If you choose to proceed with the repair after the diagnosis, the diagnostic fee is not applied towards the total repair cost, nor is it refundable. Our goal is to provide you with a clear understanding of the charges involved and ensure that you are well-informed throughout the process. For detailed information on our diagnostic fees and estimates, please feel free to contact our friendly customer service team. We’re here to assist you and provide reliable appliance repair solutions for your needs.

What is the cost for an initial inspection or diagnosis?

The cost for an initial inspection or diagnosis at The Appliance Guy LLC is $100 + applicable tax, which covers the technician’s time, expertise, and diagnostic assessment of your appliance. This fee is the same for all appliance types regardless of the complexity of the issue present. If multiple appliances need inspected, we offer competitive discount packages for our client’s convenience. Rest assured that our diagnostic fee is transparent and is communicated to you upfront before any work begins. If you choose to proceed with the repair after the diagnosis, the diagnostic fee is not applied towards the total repair cost, nor is it refundable. Our goal is to provide you with a clear understanding of the charges involved and ensure that you are

well-informed throughout the process. For detailed information on our diagnostic fees and estimates, please feel free to contact our friendly customer service team. We’re here to assist you and provide reliable appliance repair solutions for your needs.

Is the inspection fee applied towards the repair cost if I choose your services?

No, At The Appliance Guy LLC, we value transparency and fairness in our pricing and policies. While some companies may apply the inspection fee towards the cost of repair if you choose their services, we have opted for a different approach to ensure clarity for our customers. The diagnostic or inspection fee covers the time and expertise of our skilled technicians who conduct a thorough assessment of your appliance. This fee enables us to provide you with a precise diagnosis and detailed repair estimate and allows us to maintain competitive and reasonable repair costs for all our customers. By keeping the inspection fee separate from the repair cost, we aim to provide a clear breakdown of This way, you have a transparent understanding of the diagnostic process’s value and the actual repair cost. We believe in providing upfront pricing to empower you to make informed decisions about your appliance repair without any hidden costs or surprises. If you have any questions or need more information about our inspection fee or repair process, please don’t hesitate to reach out to our friendly customer service team. We’re here to assist you and provide the best possible solutions for your appliance needs.

Can you provide an estimate before beginning the repair work?

Yes, At The Appliance Guy LLC, we believe in providing upfront and transparent pricing to our valued customers. Before beginning any repair work, our skilled technicians will conduct a thorough inspection and diagnostic assessment of your appliance to identify the issue accurately. Based on the diagnostic assessment, our technician will provide you with a detailed repair estimate within 48 hours (2 business days). The estimate will outline the necessary repairs, the cost of parts, and the labor charges. We want you to have a clear understanding of the repair costs and the scope of work before we proceed. Our goal is to empower you to make informed decisions about your appliance repair.

With our upfront estimates, you can have peace of mind knowing the total cost of the repair before any work begins. If you have any questions or need more information about our repair estimates or services, please don’t hesitate to contact our friendly customer service team. We’re here to assist you and provide reliable appliance repair solutions for your needs.

What is your warranty or guarantee on repairs?

At The Appliance Guy LLC, we take great pride in the quality of our repairs and the expertise of our technicians. To ensure our customers’ peace of mind and satisfaction, we offer a 30 day warranty on all labor performed as part of our repair service. This means that if the same issue reoccurs within the 30 day warranty period, we will address it promptly and re inspect the appliance at no additional cost to you. After the free inspection we will provide a revised estimate of repair breaking down any additional labor and material costs that may be applicable to complete the repair. In addition to our labor warranty, we believe in using only genuine manufacturer-approved parts for all repairs. These parts come with their own manufacturer warranties, further assuring you of the quality and durability of the replacement components. Our commitment to exceptional service extends beyond the repair itself. We are dedicated to providing you with reliable, efficient, and long-lasting solutions for your appliances. If you have any questions or encounter any concerns with our repairs, please do not hesitate to contact our friendly customer service team. Your satisfaction is our top priority, and we are here to ensure that your appliances are functioning at their best. Thank you for choosing The Appliance Guy for your appliance needs.

Are your technicians certified or trained by the manufacturer?

Yes, at The Appliance Guy LLC, our technicians are certified and trained by the manufacturer. We take pride in ensuring that our team of technicians undergoes rigorous training programs provided by leading appliance manufacturers. These certifications demonstrate our technicians’ expertise and competence in handling various appliance brands and models. By being manufacturer-certified, our technicians have access to the latest technical support, product knowledge, and repair guidelines directly from the appliance manufacturers. This allows us to provide you with reliable and manufacturer-approved repairs, ensuring the optimal performance and longevity of your appliances. Our commitment to continuous learning and staying up-to-date with industry advancements allows us to deliver exceptional appliance repair services you can trust. Rest assured that when you choose The Appliance Guy LLC, you are choosing technicians who are equipped with the knowledge and skills needed to tackle any appliance issue with precision and efficiency.

Do you have experience with my particular appliance brand and model?

The Appliance Guy LLC has experience with a wide array of appliance brands and models. We service major brands such as Whirlpool, Samsung, LG, GE, and Maytag, to name just a few. This includes various models of refrigerators, ovens, washing machines, dryers, and dishwashers. If you could provide us with your specific brand and model, we can give you a more precise answer about our experience with your particular.

Are replacement parts original manufacturer (OEM) parts?

Yes, our company uses original equipment manufacturer (OEM) parts for all repairs whenever possible. This ensures that each part is specifically designed for your appliance, which maintains the longevity and performance of your device. In the event that an OEM part is not available, we make sure to source high-quality aftermarket parts that meet or exceed OEM standards.

How quickly can a technician come out to diagnose the problem?

Our aim is to provide prompt and efficient same day or next day service but typically, we can send a technician to diagnose the problem within 1 week of your request, depending on our current workload and your location. We have a high demand for service and our scheduling availability is subject to fluctuations during peak seasons. Please contact our office so we can schedule a visit at a time that best suits your needs.

How long will the repair process likely take?

The duration of the repair process from initial contact to job completion depends on various factors such as the nature of the problem, the availability of parts, and our current workload. Typically, we aim to diagnose the problem within 72 hours of your initial contact but high demand and peak season fluctuations can get our schedule booked out 1-2 weeks in advance on occasion. If parts are readily available, and it’s a straightforward repair, we may be able to complete the job during the initial visit or within a few days. If we need to order parts, it might take a week or two. Rest assured, we’ll keep you updated every step of the way and aim to complete the job as quickly as possible. Once our technician has had a chance to diagnose the problem, they’ll be able to give you a better estimated timeline.

Will I be charged for the service call if the appliance is not worth repairing?

Yes, Our company policy involves a standard $100 service call fee to cover the cost of the technician’s time and expertise in diagnosing the problem with your appliance.

What is your policy if the repair does not fix the problem?

We stand by the quality of our work. If the repair does not fix the problem, our policy involves revisiting the issue at no additional labor cost to you. Any new parts required would be discussed and billed Our aim is to ensure your satisfaction and to get your appliance back in working order.

Do you offer emergency or after-hours services? If so, is there an additional cost?

No, we do offer emergency after-hours services for situations that require immediate attention.

Is your company licensed and insured?

Absolutely, our company is fully licensed and insured. We hold all the necessary certifications and licenses required by our state to operate as an appliance repair business. Additionally, for your peace of mind, we carry insurance to protect against any unexpected incidents. We can provide you with more details or documentation upon

What payment methods do you accept?

We accept a variety of payment methods for your convenience. This includes cash, personal checks, and most major credit cards such as Visa, MasterCard, American Express, and We also offer online payment options. Please contact our office for more specific details or if you have any special payment needs.

Are there any potential extra costs or fees that might be added to my bill?

Our initial estimate includes the cost of labor and parts required for the repair, but please note that sometimes additional costs may arise if we discover more extensive damage or necessary parts during the repair process. Rest assured, we will always communicate any potential extra costs before proceeding with the work and will not carry out additional repairs without your approval.

Can I buy my own parts and have you install them?

Yes, our company can install parts purchased by the client. However, please note that while we will ensure the installation is carried out professionally, we cannot provide a labor warranty on these parts. This is because we cannot guarantee the quality, compatibility, or longevity of parts that we have not sourced ourselves. If you choose to provide your own parts, you’ll be assuming responsibility for the quality and fit of those parts. While we’re happy to install parts you’ve provided, it’s important to understand that if these parts don’t correct the problem, or if they’re not compatible with your appliance, additional charges may apply. If we install a part that doesn’t resolve the issue, and we need to perform additional diagnostic work or install additional parts, we’ll need to charge for that extra time and effort. Also, if a part you’ve provided isn’t compatible with your appliance, you will still be responsible for the service call fee. We may also need to obtain the correct part, which could result in further costs and potential delays. We aim to provide the best service possible, and part of that involves ensuring that the right parts are used to fix your appliance.

Do you provide any warranties for services that don't require the installation of replacement parts?

No, while we strive to provide the best service to our customers, we do not provide labor warranties for services that don’t involve the installation of replacement parts. This is primarily because the types of services that don’t require replacement parts usually involve adjustments, cleaning, or diagnostic work rather than tangible, measurable changes that are made to your appliance. These types of general cleaning and inspection services can be influenced by a variety of external factors out of our control, such as the age of the appliance, user operation, and ongoing maintenance. On the contrary, when a replacement part is installed, we can stand behind the tangible change we’ve made, and therefore provide a warranty for the labor involved.

Hours

Monday - Friday
9am - 4pm

Phone

(785) 789-2992

Address

The Little Apple
Manhattan, KS